Question 1

How do I track my order?

Accepted Answer

Once your order ships, you will receive an confirmation email with tracking information. The carrier's website will have the most accurate information regarding your package. 111 LASH is not responsible for lost or stolen packages.

Question 2

Can I make changes to my recently placed order?

Accepted Answer

Unfortunately, we are unable to make changes to your order once the order has been placed. The shipping department receives all orders, and  ships the product(s)  as soon as received (during business hours).

If you are trying to add an additional product, please contact Customer Service as soon as possible to see if we can catch the orders and ship together. No promises made, but we will try our best!

Question 3

Where do you ship to?

Accepted Answer

111 LASH products are used all around the world! We are very happy to offer shipping WORLDWIDE!

Question 4

What are your business hours?

Accepted Answer

Customer Service is available Monday through Friday 9am - 5pm EST. 
(excluding all major USA holidays)

Question 5

Do you offer Lash Extension services?

Accepted Answer

Lash Extension Services, using 111 LASH products, are available through EricasBeautyLoft.com.(http://EricasBeautyLoft.com)

Question 6

Do you offer Lash Extension Certifications?

Accepted Answer

Lash Extension Certifications are available through EricasBeautyLoft.com,(http://EricasBeautyLoft.com) using all of 111 LASH products.

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