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All orders are processed and shipped on business days only. Monday through Friday, excluding major USA holidays. Orders placed on Saturday or Sunday will be processed on the next business day.

Once your order ships, you will receive an confirmation email with tracking information. The carrier's website will have the most accurate information regarding your package. 111 LASH is not responsible for lost or stolen packages.


All orders are final sale. There are no refunds, returns, or exchanges.


If you experience a manufacturer defect or quality concern beyond your control, please contact within 3 days of delivery to discuss a replacement or store credit. If you have received an incorrect item, please contact us immediately, within 3 days of delivery, to discuss a replacement. All products are inspected multiple times before shipment. 111LASH will not be held responsible for any orders shipped back.


If you wish to return unopened products in brand new condition, please contact within 24 hours of delivery. A store credit may be eligible after receiving the item(s) in such condition and being inspected by our trusted team. 111LASH is not held responsible for any shipping fees on any returns.


All returns must be authorized through 111LASH prior any replacements or store credit.

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